saving settings problems

Hi - I'm not that great with computers so I'll keep this simple! My laptop has been playing up for over a week now, it's a dell latitude D610 and it's running windows xp. It's part of a school network and this is where the problem is. When I log on I get an error message saying my profile can't be found so it's creating a temporary one for me. It seems to just be an issue where my laptop is concerned as I can log on to desktop computers on the network and everything is fine. Our technician isn't great and he says the only way to fix the problem is by flattening and reformatting it. Any suggestions?
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