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Powerbasic?

BigRodBigRod Member Posts: 1
Hi,

What has been anyone elses experience with Powerbasic?

I was considering purchase of Powerbasic to make the switch away from Microsoft products, and had contact with the PowerBasic sales team. However I received an extremely childish response that reflects incredibly poorly for the whole company:

[HR]
To: "Rod Badcock"
From: PowerBASIC Sales
Subject: Re: Power Basic (Windows)


That's ok. You really aren't qualified to use a compiler of this
sort anyway. I imagine you'd probably hurt yourself.

Have a nice day!
[HR]

.... With such an appalling customer service attitude, I wonder what the product is really like. With this comment hell would have to freeze over before I put money in their pocket. Be warned of my experience!

Rod

(just for completenes below is the complete email exchange)

[HR]
To: "Rod Badcock"
From: PowerBASIC Sales
Subject: Re: Power Basic (Windows)


That's ok. You really aren't qualified to use a compiler of this
sort anyway. I imagine you'd probably hurt yourself.

Have a nice day!

At 12:55 PM 1/19/2007, you wrote:
>In short - no!
>
>I was prepared to give powerbasic a punt and spend the time adapting
>to the different environment, however I found your sales policy
>inflexible and unhelpful and did not address my email (that is
>below) in an effective manner.
>
>Your product is an unknown quantity for me which I was prepared to
>invest time in adapting my coding to. However:
> * You have no time/feature limited trial version.
> * If I bought online and found unsuitable then I cannot get a
> refund after trial.
> * I live in NZ; postal delivery is relatively expensive and you
> offered no reseller here.
>..... There wasn't much incentive for me to try an independent
>product and invest my time to shift my coding over for the public
>domain software I write - I might as well stick with my licenced
>Micro$oft products. Unless something changes in either your sales
>policies or a trial version this is unlikely to change.
>
>Rod
>
>On 20/01/07, Sales <<mailto:sales@powerbasic.com>sales@powerbasic.com> wrote:
>Hi Rod!
>
>Did you get all the information you need? Any way I can help?
>
>Tim Robbins
>PowerBASIC Sales
>
>>On 03/12/06, Sales <<mailto:sales@powerbasic.com>sales@powerbasic.com> wrote:
>>Hi Rod!
>>
>>Thanks for writing! I'm afraid we don't have free demo copies available
>>at this time. However, if you review the PowerBASIC FORUMS at
>>www.powerbasic.com, you'll find over 200,000 messages fro9m programmers
>>just like you who've made the move to PowerBASIC with great success. Of
>>course, there's also the moneyback guarantee when purchased for physical
>>delivery which may make it an easier decision.
>>
>>Do you have any questions about the product? Any way I could help at
>>all? I know you'll be very pleased with PowerBASIC when you do get
>>it... virtually everyone who uses it just loves it!
>>
>>Please let me know how I can assist?
>>
>>Thanks!
>>
>>Tim Robbins
>>PowerBASIC Sales
>>
>>
>>
>>At 08:01 AM 12/3/2006 +1300, you wrote:
>>>Hi,
>>>
>>>Do you have a trial / demo version of the compiler/IDE available?
>>>I'm interested in PB, yet I want to make sure that it will do what
>>>I want easily with serial port routines and with installation packaging.
>>>
>>>You can probably understand that (as a current user of Visual
>>>Basic) I would be looking at ease of use, but I notice from your
>>>'satisfaction guarantee' that electronic delivery has no such
>>>guarantee. If ordering from NZ the electronic delivery is the most
>>>sensible option.
>>>
>>>Rod

Comments

  • melissa_may1melissa_may1 Member Posts: 937
    Hi Rod:

    Hmmm...

    As a "disinterested third party" I have to say that the email exchange started out pretty well. Mr. Robbins responded, gave you the answers to your questions, and followed up when he didn't hear back from you.

    It sounds like the real problem you had was that you didn't like their return policy.

    I realize that it's tough to deal with companies far away (and many are far away from NZ!), but is your location Powerbasic's fault? I'd have to say no.

    I can see how you'd be wary of changing from your current development environment. But if you need so many assurances in order to change, I'm actually wondering why you'd even consider changing?

    Here's another approach you could have taken:

    [b][green]
    Dear President of Powerbasic:

    I'm a freeware software developer. I'm considering switching over to your product. But I'm a bit concerned as to how compatible it would be for me.

    Would you consider making an exception to your return policy? I'd like to purchase the downloadable version of Powerbasic, and still have the 30-day evaluation guarantee.

    If Powerbasic works for me, I'd be willing to add a splash screen or other credit to all of my freeware products that I develop with your product, and put a message something like "Powered by Powerbasic"

    Thanks for considering my request.

    Sincerely,

    a hopefully soon-to-be-happy-Powerbasic-user!
    [/green][/b]

    I think if you read through the entire email exchange, you'll see that the "childish reply" you got was only after two of your replies slammed them and their policy.

    Not the best way to make friends!

    Of course, their reply could have been nicer. But, Mr. Robbins was probably just trying to use humor to get his point across.



    : Hi,
    :
    : What has been anyone elses experience with Powerbasic?
    :
    : I was considering purchase of Powerbasic to make the switch away from Microsoft products, and had contact with the PowerBasic sales team. However I received an extremely childish response that reflects incredibly poorly for the whole company:
    :
    : [HR]
    : To: "Rod Badcock"
    : From: PowerBASIC Sales
    : Subject: Re: Power Basic (Windows)
    :
    :
    : That's ok. You really aren't qualified to use a compiler of this
    : sort anyway. I imagine you'd probably hurt yourself.
    :
    : Have a nice day!
    : [HR]
    :
    : .... With such an appalling customer service attitude, I wonder what the product is really like. With this comment hell would have to freeze over before I put money in their pocket. Be warned of my experience!
    :
    : Rod
    :
    : (just for completenes below is the complete email exchange)
    :
    : [HR]
    : To: "Rod Badcock"
    : From: PowerBASIC Sales
    : Subject: Re: Power Basic (Windows)
    :
    :
    : That's ok. You really aren't qualified to use a compiler of this
    : sort anyway. I imagine you'd probably hurt yourself.
    :
    : Have a nice day!
    :
    : At 12:55 PM 1/19/2007, you wrote:
    : >In short - no!
    : >
    : >I was prepared to give powerbasic a punt and spend the time adapting
    : >to the different environment, however I found your sales policy
    : >inflexible and unhelpful and did not address my email (that is
    : >below) in an effective manner.
    : >
    : >Your product is an unknown quantity for me which I was prepared to
    : >invest time in adapting my coding to. However:
    : > * You have no time/feature limited trial version.
    : > * If I bought online and found unsuitable then I cannot get a
    : > refund after trial.
    : > * I live in NZ; postal delivery is relatively expensive and you
    : > offered no reseller here.
    : >..... There wasn't much incentive for me to try an independent
    : >product and invest my time to shift my coding over for the public
    : >domain software I write - I might as well stick with my licenced
    : >Micro$oft products. Unless something changes in either your sales
    : >policies or a trial version this is unlikely to change.
    : >
    : >Rod
    : >
    : >On 20/01/07, Sales <<mailto:sales@powerbasic.com>sales@powerbasic.com> wrote:
    : >Hi Rod!
    : >
    : >Did you get all the information you need? Any way I can help?
    : >
    : >Tim Robbins
    : >PowerBASIC Sales
    : >
    : >>On 03/12/06, Sales <<mailto:sales@powerbasic.com>sales@powerbasic.com> wrote:
    : >>Hi Rod!
    : >>
    : >>Thanks for writing! I'm afraid we don't have free demo copies available
    : >>at this time. However, if you review the PowerBASIC FORUMS at
    : >>www.powerbasic.com, you'll find over 200,000 messages fro9m programmers
    : >>just like you who've made the move to PowerBASIC with great success. Of
    : >>course, there's also the moneyback guarantee when purchased for physical
    : >>delivery which may make it an easier decision.
    : >>
    : >>Do you have any questions about the product? Any way I could help at
    : >>all? I know you'll be very pleased with PowerBASIC when you do get
    : >>it... virtually everyone who uses it just loves it!
    : >>
    : >>Please let me know how I can assist?
    : >>
    : >>Thanks!
    : >>
    : >>Tim Robbins
    : >>PowerBASIC Sales
    : >>
    : >>
    : >>
    : >>At 08:01 AM 12/3/2006 +1300, you wrote:
    : >>>Hi,
    : >>>
    : >>>Do you have a trial / demo version of the compiler/IDE available?
    : >>>I'm interested in PB, yet I want to make sure that it will do what
    : >>>I want easily with serial port routines and with installation packaging.
    : >>>
    : >>>You can probably understand that (as a current user of Visual
    : >>>Basic) I would be looking at ease of use, but I notice from your
    : >>>'satisfaction guarantee' that electronic delivery has no such
    : >>>guarantee. If ordering from NZ the electronic delivery is the most
    : >>>sensible option.
    : >>>
    : >>>Rod
    :
    :



    [purple]Melissa[/purple]

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