CALL CENTER REPORTING / ANALYST DEVELOPER - Programmers Heaven

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CALL CENTER REPORTING / ANALYST DEVELOPER

CALL CENTER REPORTING / ANALYST/DEVELOPER
Location: Colorado
Type: Full Time

?Responsible for the management and maintenance of Concerto, Symposium & NICE reports as well as all other call center related reporting. Includes the building and developing of call center applications, acting as the liaison between the call center and IT.
?Ensure the call center is operating at maximum production.
?Meet with management on a regular basis to build production awareness.
?Assist in development and implementation of Call Center Reports.
?Analyst call center reporting, make recommendations to management to improve efficiency and effectiveness.
?Develop and maintain cal center trouble logs.

MINIMUM QUALIFICATIONS, EXPERIENCE & SKILLS:
?Advanced personal computer skills utilizing Microsoft Office and other Windows based applications.
?Excellent Access skills with ability to create databases
?Excellent Excel skills.
?Excellent Visual Basic skills.
?ntermediate SQL skills.
?Ability to import into a database through a multitude of support software, i.e. Concerto, Symposium and MortgageServ for the purposes of creating daily, weekly and monthly call center agent, as well as system productivity reports.
?Knowledge of Symposium and Concerto or similar software required.

PREFERRED QUALIFICATIONS, EXPERIENCE & SKILLS:
?Excellent communication skills both written and verbal.
?Strong trouble-shooting skills with ability to work independently, requiring little supervision.
?The ability to think independently to develop processes to reach maximum efficiencies.
?2-3 years call center experience.
?1-2 years previous mortgage loan servicing and/or customer service, collections experience a plus.

Time Off
 10 paid Holidays per year
 10 days (1 week) Vacation first year
 10 days (2 weeks) Paid Time Off per year (to be used for sick, personal days, personal holidays, appointments, etc.)

Medical
United Healthcare PPO
Cost per bi-weekly pay period:
 Employee only $27.98
 Employee + Spouse $61.56
 Employee + Child(ren) $40.29
 Family $113.60

Dental
MetLife
Cost per bi-weekly pay period:
 Employee only $3.78
 Employee + Spouse $7.80
 Employee + Child(ren) $10.89
 Family $18.69

401(k)
Principal ? 21 investment options to choose from
 Company Match: 25% of the first 4% you contribute

Life Insurance/Short Term Disability/Long Term Disability (Participation in these is mandatory)
Unum
Cost per bi-weekly pay period:
 Life $1.38
 STD Multiply your annual salary by .000074
 LTD Multiply your annual salary by .000048

send resume to [email protected]

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